We’re now open at our brand-new home: 728 Raglan Parade, Warrnambool. Feel the Barefoot Difference! 
Terms & Conditions
Effective Date: 1 November 2024
Welcome to Barefoot Osteo! FUNGI FUNGI PTY LTD (ABN 26 662 203 616), trading as Barefoot Osteo, provides osteopathic care and related modalities, focusing on holistic well-being. By engaging with our services or accessing our website, you agree to the following terms and conditions.
These Terms & Conditions are designed to inform you of your rights and obligations when booking appointments or using our website. Please read them carefully. If you have any questions, feel free to contact us at hello@barefootosteo.com.au or 0403 127 397.
1. Payment Terms
1.1 Payment at Time of Service
- All payments are due at the time of your appointment unless otherwise agreed in writing prior to your appointment.
- We accept payment methods including EFTPOS, credit cards, and HICAPS for health insurance claims.
2. Cancellation Policy
2.1 Notice Period
- We require a minimum of 24 hours’ notice for cancellations. Failure to provide adequate notice, or failure to attend your scheduled appointment without notice, will result in a $49 cancellation fee.
2.2 Late Arrivals
- If you arrive more than 7 minutes late, you may:
a) Proceed with the remaining time of your appointment, or
b) Cancel the appointment and incur the $49 cancellation fee if the time cannot be effectively utilized.
2.3 Extenuating Circumstances
- We understand that emergencies or unforeseen events occur. In such genuine and reasonable circumstances, cancellation fees may be waived at Barefoot Osteo’s discretion.
2.4 Prepaid Appointments
- If you have prepaid for an appointment and cancel within the required 24-hour notice period, you are entitled to a full refund or credit applied to your account for future use.
2.5 Rescheduling by Barefoot Osteo
- In the event that Barefoot Osteo needs to reschedule or cancel an appointment due to unforeseen circumstances, we will notify you as soon as possible and work with you to arrange an alternative appointment.
3. Online Bookings
3.1 Booking Obligations
- By booking an appointment online, you agree to the Cancellation Policy as outlined above.
- Users are responsible for ensuring all details provided during booking are accurate and up-to-date.
3.2 Systems in Use
- Online bookings are managed through Cliniko. Payments at the clinic may also be processed using HICAPS. By booking through these platforms, you agree to any relevant third-party terms and conditions.
3.3 Technical Issues
- Barefoot Osteo is not responsible for any technical issues, errors, or delays in booking confirmations caused by third-party systems such as Cliniko or email/SMS services.
4. Disclaimers
4.1 Not a Substitute for Medical Advice
- As a qualified healthcare provider registered as an Osteopath with the Australian Health Practitioner Regulation Agency (AHPRA), Barefoot Osteo provides professional care tailored to your individual needs. However, information provided during consultations or on the website is general in nature and does not replace medical advice from your general practitioner or specialist.
4.2 Emergency Situations
- If you require urgent medical care, contact your healthcare provider or dial 000 for immediate assistance.
4.3 Physical Activity and Treatment Risks
- Any exercises, stretches, or activities recommended during consultations are to be performed at your own risk. Barefoot Osteo is not liable for injuries or adverse outcomes resulting from incorrect execution or failure to follow recommendations.
4.4 Results Not Guaranteed
- While we strive to provide the best possible care, individual outcomes may vary. Barefoot Osteo does not guarantee specific results from treatments.
5. Intellectual Property
5.1 Ownership of Content
- All content on this website, including but not limited to text, graphics, images, and logos, is the property of FUNGI FUNGI PTY LTD unless otherwise stated.
5.2 Prohibited Use
- Reproduction, distribution, or modification of any content without prior written consent is strictly prohibited and may result in legal action to the fullest extent of the law.
6. Privacy and Marketing Consent
6.1 Personal Information
- All personal information collected during bookings or consultations is handled in accordance with our Privacy Policy.
6.2 Marketing Consent
- By engaging with Barefoot Osteo’s services, you consent to receiving communications relevant to your treatment. If you wish to opt out of marketing emails or SMS messages, you may do so at any time by contacting us directly.
7. Client Responsibilities
7.1 Accurate Information
- Clients must provide accurate and complete information regarding their medical history and any changes to their health status that may affect their treatment.
7.2 Timeliness
- Clients are responsible for arriving on time for their appointments. Late arrivals may result in reduced consultation time or cancellation fees, as outlined in Section 2.
7.3 Compliance with Recommendations
- Clients are encouraged to follow recommendations and treatment plans provided during consultations. Failure to do so may affect the efficacy of care.
8. Liability
8.1 Limitations
- To the extent permitted by law, Barefoot Osteo is not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of data, profit, or goodwill.
8.2 Australian Consumer Law
- Nothing in these terms limits your rights under the Competition and Consumer Act 2010 (Cth).
9. General Provisions
9.1 Jurisdiction
- These Terms & Conditions are governed by the laws of Victoria, Australia. Disputes shall be subject to the jurisdiction of the courts of Victoria.
9.2 Amendments
- Barefoot Osteo reserves the right to update these Terms & Conditions at any time. Updates will take effect immediately upon posting on the website.
9.3 Contact Us
- If you have any questions or concerns, please contact us via email at hello@barefootosteo.com.au or phone at 0403 127 397.
Q: What happens if I need to cancel my appointment?
If you cancel with at least 24 hours’ notice, no fees apply. Less than 24 hours’ notice or a no-show will result in a $49 cancellation fee.
Q: What if I’m running late?
If you are more than 7 minutes late, you may proceed with the remaining time of your appointment or cancel and incur the $49 cancellation fee.
Q: Can I reschedule my appointment?
Yes, appointments can be rescheduled with at least 24 hours’ notice without incurring any fees.
Q: How is my personal information handled?
Your information is managed in accordance with our Privacy Policy, which ensures your data is protected and used solely for the purposes of your care.
Q: What payment methods do you accept?
We accept EFTPOS, credit cards, and HICAPS for health insurance claims. Payments are due at the time of service.
Q: Can I opt out of marketing communications?
Yes, you can opt out of emails or SMS messages by contacting us directly.
